reputation

Reputation That Builds Trust and Protects Growth.

Your brand’s reputation is your most valuable asset. In a world where every click and comment shapes perception, managing it is non-negotiable. Flume helps you build credibility, safeguard your image, and turn conversations into opportunities. We do not just defend your brand, we amplify its trust.

the Flume Way

How Flume Turns Reputation Into Lasting Advantage by owning the conversation.

Reputation at Flume is proactive, not reactive. We monitor, manage, and enhance the way your brand is seen across search, social, and media. From thought leadership campaigns to review management and PR strategy, we make sure your audience experiences your brand exactly as intended. Every action strengthens credibility and supports long-term growth.

Because reputation does not live in a silo, we connect it to your broader digital ecosystem. Content amplifies it, SEO protects it, and media accelerates it. This integration ensures your reputation is not just defended but actively fuels business performance. That is The Flume Way: building brands people believe in, and keeping that belief strong.

1. Online Reputation Management

We monitor how your brand is seen across search, reviews, and media. Early signals are spotted fast so risks are managed before they escalate.

2. Review & Rating Strategy

We help you collect, manage, and showcase positive reviews while addressing negatives constructively. Strong reviews build trust and influence buying decisions.

3. Thought Leadership

We position your brand as an authority through content. Credibility that extends beyond campaigns.

4. Crisis Communication

When something goes wrong, we move quickly with the right messaging across the right channels. Protecting reputation means protecting growth.

5. Social Listening & Engagement

We track brand mentions across platforms and make sure you are part of the conversation. Engagement is proactive, consistent, and aligned with your values.

6. Reputation Reporting

We give you clear visibility into how your reputation is evolving. Transparent dashboards show the link between reputation, trust, and business outcomes.

Powered by 175+ experts no algorithm can outsmart.

Reputation That Lasts Because It’s Built Into Everything.

At Flume, reputation is not treated as an afterthought. It is woven into the digital ecosystem we design for your brand. From SEO that protects your search presence to content that builds authority and media that amplifies positive stories, every discipline is aligned to strengthen how people see and trust your brand. Reputation becomes more than protection — it becomes a growth driver.

Keeping it all in-house means your reputation is managed proactively, without gaps or delays. Our strategists, PR professionals, content creators, and analysts collaborate in real-time, ensuring risks are identified quickly and wins are amplified instantly. This integration ensures consistency, credibility, and control across every touchpoint.

5 Reasons to Contact Flume for Reputation

Reputation management connected to SEO, content, and media.
Proactive monitoring and fast response from one unified team.
Seamless alignment of PR, digital, and brand storytelling.
Clear reporting that links reputation to business performance.
Trust built, protected, and amplified without compromise.

If safeguarding and amplifying brand credibility matters, Flume delivers with the scale of a top European agency and the agility of a partner that truly cares. Powered by our South African talent base, we combine world-class expertise with efficiency that keeps CFOs happy. With our follow-the-sun model, monitoring and action never sleep. You do not just get protection; you get a reputation engine that is seamless, responsive, and designed to move your brand forward.

WHAT IS REPUTATION?

Reputation is the perception your audience has of your brand, shaped by every interaction, message, and experience. At Flume, we manage, monitor, and enhance that perception through proactive communication, social listening, and data-driven strategy. We help brands earn credibility, handle crises with confidence, and build trust that lasts.

WHY IS REPUTATION IMPORTANT?

Reputation defines whether people trust your brand enough to buy, return, or recommend it. In the digital era, one review, comment, or article can influence thousands. Managing your reputation ensures your brand story stays authentic and aligned with your values. It protects your credibility, strengthens loyalty, and turns trust into long-term growth.

Client referrals

Don't take our word for it.

Most of our clients stay because credibility isn’t built overnight. When brands see their sentiment improve, trust deepen, and conversations shift in their favor, they tell others. That’s how Flume builds trust, one reputation at a time.

Flume was key to the success of the Bonang Matheba x Steve Madden Holiday Select Collection, driving a 30% revenue boost and record engagement. The campaign’s impact has inspired a special collection to mark our 10 years in South Africa.

Partnering with Cheslin Kolbe and Flume on this campaign was truly special. We're proud to have contributed to such an inspiring project—huge thanks to the team who made it all happen.

Easter is always big for Woolworths, and Hopville 2024 marked our fourth year of growth. Flume delivered a sharp digital strategy that boosted awareness, traffic, and conversions—making us the go-to for food and gifting once again.

Flume provides us with a wide range of specialized digital marketing services — from SEO and UX/UI to paid media — that consistently drive awareness, engagement, and conversions. What I value most is their top-tier talent, impressive expertise, and the passion they bring to our growth. They’re a highly professional team, fully immersed in their clients’ success. Flume leaves very little room for improvement

Our collaboration with the agency focused on achieving the best possible results in paid media campaigns while continuously improving SEO. What I appreciated most was the open, transparent communication with the account managers, which made the entire process smooth and effective.

We're big enough to deliver, small enough to give an f.

If you’re looking for an agency that’s big enough to deliver and small enough to care, you’ve found it. Flume brings you the firepower and quality of a top European agency at rates that make CFOs smile, powered by our South African talent base. You get the full agency experience, seamless, responsive, and built to move your brand forward without compromise.

5 Reasons to Contact Flume for Digital Marketing

Strategy first: we build everything around your brand and business goals
People-powered digital: culture-first. Ego-free. Built for collaboration and long-term impact.
KPI-based pricing: if we don’t meet your agreed-upon targets, we adjust our rates accordingly until we do.
In-house talent only: 175+ specialists under one roof. No outsourcing. No freelancers.
The follow-the-sun model: while others sleep, we ship. Your progress doesn’t pause.

Business Inquiries

Wouter van der Hucht
Head of International Client Relations

FLUME SOCIALS

AMSTERDAM HQ

Vijzelstraat 68-78
1017 HL, Amsterdam
The Netherlands

JOHANNESBURG HQ

68 Hobart Road
Bryanston, Sandton, 2191
South Africa

CAPE TOWN HQ

Black River Office Park
2 Fir Street, 7925, Cape Town
South Africa